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HELPFUL ANSWERS FOR RUN-CHICKEN COOP DOOR MODEL T50 OWNERS

GENERAL PROBLEMS

My door is not working properly, right out of the box! What should I do?


Please verify that the shipping carton is not wrinkled or crushed. The item might have gotten damaged in the shipping process, if that has happened please return you product immediately. If the frame or sliding panel is bent, the door will not work properly. If this is the case do not install the door. Reach us through email at info@run-chicken.com and send the item back.




How to maintain for the Run-Chicken Coop door?


The doors are made from high quality aluminum. Please do not oil or grease any of the components, because they do not need it. Adjustable Light Sensor works with natural light and is designed with Universal Plug and Play Idea and there is no need for any additional assembly or disassembly. Once a year you will probably need to change the battery according to the blinking red light on the drive’s unit box (for changing of batteries please refer to the product and installation manual, or ask us by email at info@run-chicken.com or other social media channels that have links on our website www.run-chicken.com). The tracks of the door rides in the door and can become clogged with dirt and sand. Particularly on rainy days. The mixture of water and dirt when raining can clog the tracks and the door may fail to open or close. We recommend putting woodchips or other material that protects the door from getting dirty on the ground around the door to avoid this possible issue. This is not an issue for chicken breeders who have a ramp leading up to the door and the door do not touch the floor. As far as other maintenance go do clean the door with a damp cloth or a pressure washer once in a while and sweep the debris under the door so the door can shut nice and tight.




The door opens too late or closes too early. I have set up the Run-Chicken automatic coop door, but the unit is completely lifeless. What’s gone wrong?


All of our units are thoroughly tested before they leave the factory. If this happens please write to us at info@run-chicken.com.




I have configured the door; however, it is not fully opening/closing. Why is this?


I have configured the door; however, it is not fully opening/closing. Why is this? When performing a door configuration, the device you are using for light communication must be working correctly. Your screen does flash the program that the web configurator is sending to your mobile device and then your automatic coop door's light sensor. The light sensor is susceptible but sometimes does not work with OLED displays outdoor; for that; you must configure your door inside. Please reach out to customer support if you have further problems.




What should I do if the door Binds or Jams?


Door will re-try to close itself. When you press the test button momentarily, the door must completely open or shut without reversing and re-trying.




The door frame is warped and the door stopped working?


Please check if your screws are in the wall properly you will have to re-screw them to fix the problem. If the damage is unrepairable please contact us 24/7 at info@run-chicken.com.




My chicken coop door is out of 1 year warranty, can I still get it repaired or changed?


If the item is found to be faulty it will be repaired, or replaced, free of charge, subject to being within the 1-years warranty period. If the item is out of warranty, but can be repaired, we are happy to do so at determined costs through our manager through customer support (plus associated shipping charges). If the item is out of warranty, but cannot be repaired, we can offer you a discount on a new Run-Chicken automatic coop door product.




The Run chicken door do not respond to my pushing on the test button. What can I do?


Make sure you have a full battery. For further information please contact us 24/7 at info@run-chicken.com




Is it possible to install the automatic Run-Chicken doors horizontally instead of vertically?


We do not recommend the chicken coop doors to be installed horizontally so that it looks like a side opening. We have tested a horizontal installment and we have found out that this kind of an installment shortens the life span of our product and over time the product becomes unstable and unreliable. It will however work in a horizontal position but not well. You also must clean it regularly, especially the side rails, because debris and dust can be collected inside that can cause the malfunction of the chicken coop doors.




I do not like that your RUN-CHICKEN doors have little holes in them. How can you fix that?


Easily, other customers have solved the problem and love it. Because of our door lift design our doors have small holes in them that help lift the doors smoothly. We suggest that you seal them with adhesive tape on the back of the door along the entire length of the door rack holes. Before sticking the tape, clean the surface thoroughly with alcohol so that the tape adheres well.




My Run-Chicken door is frozen in the winter and does not move up and down. What should I do?


Please go to our instruction manual on our www.run-chicken.com website or read the instruction manual you were provided in a box when you have purchased the product. There you can read that the door has a test button mode and if you press it will command the door to go up and down. We also recommend a canopy over your door to protect the door from heavy snow.




Can I install my Run-Chicken doors inside a building?


Yes, the T50 model has that option. You can set the time of opening with the test buttons green light. You can find the instructions for that in the instruction manual.





BATTERY

Why does the low battery warning light flash, even though I have just replaced the batteries?


The LED light works on a voltage basis and cannot give a false reading. Please check that the replacement batteries used are high quality (Duracell or Panasonic), new and fully charged.




After changing the batteries, I am still getting nothing on the screen, or the red LED light is still lit permanently on the front panel?


Check that all batteries are inserted correctly if so, change all 2x AA batteries (Duracell or Panasonic) to a new set. If you are only changing one battery, then the unit will not work as enough power hasn’t been generated. In order to access the other two batteries, you will need to take the battery out. However, if the problem continues, despite changing all the batteries, then please contact our customer service (at info@run-chicken.com) for more information.




How do I open the drive units’ box?


When facing the unit unscrew the 4 screws on the black drive unit. Remove the drive unit and check if the batteries are inside (replace the batteries when needed following this step). Press the test switch to see if the device is up and running.




Will my Automatic Door function properly in the cold weather?


Yes, depending on the temperature. Usable environmental conditions for the door are between -15°F to 140°F (-26 °C to 60 °C). Automatic Run - Chicken Coop Door can withstand the above-mentioned temperatures but for the sake of your chickens you should insulate your coop, use heat lamps if needed and heat the waterer to keep it from freezing. And if you do all that your chickens and the door will be very happy.





LIGHT SENSOR

Why does the light sensor on my Run-Chicken automatic coop door does not work?


Your light sensor is designed to activate your door over a gradual light change, so that it does not open the door in a lightning storm or in car headlights, for example. The sensor takes an average reading often to account for this. Covering the light sensor with your hand will activate the sensor. Also please note that if your Run-Chicken automatic coop door is positioned near a floodlight or street light, this will affect your sensor a bit so you may need to orient it in a position with less ambient light.




Help the door does not Automatically open or close, but Manually opens and closes!


Momentarily push the test button. Push again if necessary, to put the door in the proper calibration. For further information please contact us 24/7 at info@run-chicken.com.




We do have one major issue is that our coop already has a door installed and we are looking to install a door on the inside of the coop?


Yes, you can. You can set the time of opening manually with the test buttons green light. You can find the instructions for that in the instruction manual.





CONFIGURATOR

Can I delay the opening in the morning?


Yes, please see the instruction manual.




I want to manually open the door but I want it to automatically shut in the evening. Can Run-Chicken automatic coop door do that?


Yes, you can open the door manually with the test button and in the evening it will close automatically. You will have to configure your door to using our online configurator at www.run-chicken.com/configurator.




My battery is not lasting for more than a couple months. I thought it should last at least a year. Why is that so?


Yes, it should. If it doesn’t, please contact our customer service 24/7 at info@run-chicken.com and send a picture of your installation so that we can see a problem.




Can you adjust the evening door close like you can in the morning?


Absolutely, you can adjust the evening closing door time with the test button, please see the instruction manual.





REPLACEMENT AND REPAIR

Is it possible to purchase replacement parts?


Yes, it is available (subject to availability may change during time). Please note, if the unit is one of the older models, we have limited parts available. Because of that please contact our customer service at info@run-chicken.com and we will gladly help you and find the best solution for you.




Replacement Parts. Can I order replacement parts for my door?


Yes, we stock all the replacement parts for the door. Run-Chicken automatic coop door is designed with the customer in mind. You can easily replace parts, so that you can enjoy your chicken raising activities. For further information please contact us 24/7 at info@run-chicken.com.





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