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SHIPPING & RETURNS

PRODUCT

The following terms and conditions apply to all orders placed through our online shop by all visitors and buyers.

PRICING

RUN-TIGER COMPANY has the right to adjust prices, include additional costs and change product information such as product pictures and offers without any notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the color settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

ORDERS

By placing the products in the online shop, we are making a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button and paying. Immediately after submitting the order, you will receive another confirmation by email.

Orders made in another person’s name without their consent, or any other financial damage suffered to that person or RUN-TIGER COMPANY will be reported to the police. RUN-TIGER COMPANY holds the right to change prices, correct incorrect prices on all orders as well as final sales. RUN-TIGER COMPANY has the right to cancel any order at any time. All attempts at fraud will be reported to the police and we hold the right to cancel the purchase if any suspicion is raised. EU law shall govern any dispute and any issues under these terms. Orders are subject to acceptance and availability.

PRE-SALES

We will never knowingly mislead anyone about expectations with our products. We develop our RUN-CHICKEN products on recommendations based on our own considerable experiences in automatic chicken coop doors, considerable feedback from our customer base, advice from hired experts and advice from the poultry academic community. A big part of that is accurately setting expectations on what we sell and we will endeavor to do that in a way that helps you make the best purchase. If we do not send the product purchased in the pre-sale by the agreed date, the customer can cancel the order and get their money back. We however will not refund the paying fee that your chosen paying system charges.

LIABILITY FOR DEFECTS

If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to the carrier within 7 days. Transport damage must also be reported to RUN-TIGER COMPANY, within 21 days of placing the order via email at info@run-chicken.com. It is therefore important that you carefully examine your package when it arrives. Defective products returned to the RUN-TIGER COMPANY will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 21 days of placing the order. As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

TERMS OF DELIVERY

In addition to the stated product prices, shipping costs may also apply at any given time. We currently offer free shipping (this subject can change at any given time) Worldwide with DHL Express, for the fastest and most reliable service. Our free shipping is also duty free - DDP (Delivered Duties Paid). Our DHL courier may contact you for more information regarding your shipment, however you will not be charged. You can find more detailed provisions on any shipping costs incurred in the check-out page. We only deliver by mail Worldwide except in the following countries: Serbia, Slovenia, Bosnia and Herzegovina, Russia.

We will ship any purchase you make as promptly as possible after funding is confirmed. When you place your order, you will be billed in full for your purchase. If for any reason we cannot ship your order within 3-5 business days of you placing your order, such as materials availability, seasonal sales spikes or funding issues, we will notify you using the email address you provided at the time you place your order so that you can at your sole option choose to keep your order in place, change or cancel your order subject to our order cancellation policies below.

Unfortunately, a self-collection of the product is not possible because we are an EU e-commerce operating business with a warehouse that is not intended for self-collection.

TAX AND DUTIES

Imported goods are usually subject to import duties (customs duty) and value added tax, while excise goods are also subject to excise duties. Our free shipping is also duty free - DDP (Delivered Duties Paid). Prescribed duties have been paid in advance by us but you may be charged with additional taxes. Rules regarding the collection of sales taxes on the internet are subject to change in all countries around the world. Some countries consider our products inherently “agricultural” in nature and therefore exempt from taxes, others do not. Please check with your national tax administration, which has the competence in this matter.

TRACKING YOUR PARCEL

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. Once your order has left us and is with DHL, they will contact you via SMS and or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

Here’s a few options you can select to customize your delivery:

  • Schedule Your Delivery - If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Where available, you’ll also be able to select a timed window to receive your order.

  • Signature Release - If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, RUN-TIGER COMPANY cannot be held responsible for any loss or damage that may occur once your order has been delivered.

  •  Leave with Neighbor - Request for your order to be left with your neighbor by providing DHL with their house number and any further instructions. Please note that if you select this option, RUN-TIGER COMPANY and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

  • Collection from a DHL Service Point - If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.

DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

  1. A photographic ID (e.g., passport or driving license)

  2. Your email/SMS notification from DHL

Vacation Hold - Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.

Where available, you’ll also be able to select a timed window to receive your delivery.

RETURNS POLICY

Please make sure that you have carefully reviewed your order before finalizing your purchase. Exchanges and refunds will be issued up to 30 days from the date the product was received.

WORLDWIDE RETURNS: Free return can be made through DHL Express in 30 days with a return label provided by DHL.

In order to return an item, you must meet the following conditions:

  • The return must be sent back within 30 days of the delivery date.

  • The item must be in its original, unused, unaltered condition.

  • The item must be returned with original packaging.

For more help please email: info@run-chicken.com

DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution. Consumers have the opportunity to use the before mentioned platform to settle their disputes. In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship even exists, we are obliged to participate in dispute settlement procedures before a consumer arbitration board.

Right of withdrawal - Consumers have the statutory right of withdrawal.

Retention of Title - The goods remain our property until full payment.

PAYMENT AND SECURE SHOPPING

Payment can be made by Visa, Visa Electron, MasterCard, American Express, Maestro debit cards and PayPal. There is no extra charge for card payments. When paying by credit or debit card starting conditions apply as soon as the card transaction is approved.

You confirm that the credit or debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to RUN-TIGER COMPANY, we will not be liable for any delay or non-delivery.

SSL ENCRYPTION – PADLOCK & HTTPS IN SECURE MODE

All our check out pages and pages which require input of your personal details and payment details are SSL secured. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

SSL ENCRYPTION – PADLOCK & HTTPS IN SECURE MODE

All our check out pages and pages which require input of your personal details and payment details are SSL secured. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

PAYMENT

The following payment methods are generally available in our shop:

CREDIT CARD

When you place your order, you enter your credit card details. After your legitimizing as the legal cardholder, the payment transaction is carried out automatically and your card is charged.

PAYPAL

In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.

CONFIRMATION

Once you have made your choice and placed your order with RUN-TIGER COMPANY, you will receive an email acknowledging the details of your order including your order reference number. This email is neither an acceptance of your order or a proof of purchase, just a confirmation that we have received the order.

If you haven't received an email within 30 minutes or so, check your junk or spam folders. Some email providers are more severe than others and may automatically delete our emails if they believe they are spam.

Once we have received your order, we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

Your contract to purchase the items is not complete until we send you an email notifying you that your order has been dispatched to you. The sale contract is concluded in Slovenia, EU and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment or that the item ordered is out of stock or unavailable. We may also refuse to process, and therefore refuse to accept, a transaction for any reason or refuse service to anyone at any time at our sole discretion.

CANCELLATIONS

RUN-TIGER COMPANY is liable if the goods are damaged or lost in transit but you will need to contact our customer service team within 21 days of ordering (info@run-chicken.com). If the goods are lost or damaged when returning the product, the customer is liable. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with the RUN-TIGER COMPANY by email. This email has been acknowledged by the RUN-TIGER COMPANY. The RUN-TIGER COMPANY is liable if the goods are damaged or lost in transit but you will need to contact our customer service team within 21 days of ordering (info@run-chicken.com). If the goods are lost or damaged when returning the product, the customer is liable. Where stock may be unavailable RUN-TIGER COMPANY reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If RUN-TIGER COMPANY receives a package that has not been collected from the post office (or equivalent shipping office), we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.

TRANSPORT DAMAGE

The following applies to buyers: If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no impact on your legal claims and their enforcement; in particular your warranty rights have no consequences. However, they help us to assert our own claims against the carrier or the transport insurance.

COMPLAINTS TERMS AND WITHDRAWAL

It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 21 days. Any complaints should be made to our customer service team via email info@run-chicken.com, or through our contact form on the contact page of our website. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on what to do. It is important that the returning product is packaged in such a way that it cannot be damaged in transit. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by RUN-TIGER COMPANY on receipt of the returned product. RUN-TIGER COMPANY has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

The purchaser has the right to cancel the purchase within 21 days. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received. Purchasers using their right to return an order should contact us at info@run-chicken.com. The order number and customer’s email address that was used to order will be required. Return shipping is paid by RUN-TIGER COMPANY if the customer uses DHL Express in 30 days of purchase.

OUR LIMITED LIABILITY

RUN-TIGER COMPANY’s responsibility for errors in delivery is limited to these conditions of sale. RUN-TIGER COMPANY bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

RUN-TIGER COMPANY shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, global COVID-19 rules, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

WARRANTIES AND GUARANTEES

Unless otherwise expressly agreed below, the statutory right to liability for defects applies. Our products have a 3-year warranty. The following applies to the purchase of used goods by consumers: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. RUN-TIGER COMPANY products and their agents will not be responsible for loss of eggs, birds or other livestock in the event of failure, however caused and the user is advised to arrange its own insurance cover where loss of power, mechanical or electrical failure might result in unacceptable losses. In order that we continue our policy of innovation and improvement, we reserve the right to alter specifications and prices without notice.

To qualify for our warranty, you must:

  •   Complete the online warranty registration form within 30 days of purchase.

  • Be the original purchaser of the product. Used goods are sold to the exclusion of any warranty.

  • Notify us of defects before the period expires.

COMPETITIONS & DISCOUNTS

No purchase is necessary to enter any RUN-TIGER COMPANY competition. Each competition will have specific guidelines for geographical and age requirements. A clear start and end time will be indicated.

Entrants may submit multiple entries but no entrant may win more than one prize. All competition entries are moderated and any offensive or crude comments will be deleted and the entrant disqualified. The number of prizes available will be clearly stated within the competition guidelines.

Winner/s will be selected at random and notified by email or phone and will have one week from the competition end date to respond before another winner is chosen, and so on. The winners will receive their prize via post within 30 days of notification unless otherwise specified. Prizes cannot be exchanged for cash or any other alternative. The prize is non-transferrable and no alternative will be offered. Prizes are subject to availability. In the event of unforeseen circumstances, RUN-TIGER COMPANY reserves the right to substitute alternative prizes of equivalent or greater value.

RUN-TIGER COMPANY reserves the right to amend or change any competition terms and conditions at any time without notification.

The entrant should be aware that Facebook/Instagram/Pinterest/YouTube are not administrators, endorsers nor associated with any RUN-TIGER COMPANY competition in any way unless specified. Any complaints, comments or questions should be directed to RUN-TIGER COMPANY and not Facebook/Instagram/Pinterest/YouTube. Entrants must understand that they are providing information to RUN-TIGER COMPANY and not Facebook/Instagram/Pinterest/YouTube.

Discount codes and offers will be available from time to time. Each discount may have specific guidelines for geographical and age requirements. Any discounts or offers will not be valid in conjunction with any other offer or promotion and no cash alternative will be given. Only one offer per customer and if any purchases bought as part of a promotion are returned, the customer will receive a refund of the total value paid shown on their purchase receipt.

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Email - 24/7: info@run-chicken.com,

RUN-TIGER

Address: Vilharjeva 38, 1000 Ljubljana, Slovenia, EU 

©2021 RUN-CHICKEN

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